Privacy Policy

When you send an inquiry. The contact form asks for your name and email address, and optionally your telephone number, the trip you are interested in, your travel dates, and anything else you choose to write. Only the name and email are required.

When you ask about a trip. The form on a trip page asks how many of you are traveling and then, for each traveler, the first, middle and last name exactly as their passport has it, together with their date of birth. It also asks for your email address and telephone number, and anything else you want to tell us. We ask for names and dates of birth at this stage because an airline issues a ticket against the document rather than against the name somebody goes by, and a ticket in the wrong name has to be bought again. Asking now is what lets us quote you a real price. Nothing is charged and no seat is held.

When you book a trip. The name and date of birth of each traveler, and the contact details needed to hold the booking. Payment is handled by Stripe on their own pages: card numbers are entered on Stripe's systems and never reach this website or our server. We are told whether a payment succeeded and the last four digits, and nothing more.

When you simply visit. We count page views so we know which parts of the site are used. That record holds the page, the time, your IP address, and a random identifier kept in a cookie so that repeat visits from one browser are counted as one visitor rather than several. It is not tied to your name and it is not used to build a profile of you.

This site sets two cookies, and neither is for advertising.

One remembers whether you chose English or Yiddish. The other is the random visitor identifier described above. There are no third-party advertising or tracking cookies on this site, which is why you are not asked to consent to any.

Stripe processes payments and holds the card details we never see. Their privacy policy governs that.

Brevo delivers the email that an inquiry generates, which means what you wrote, and the traveler names and dates of birth if you gave them, pass through their systems on the way to our inbox. They deliver it for us; they do not get it to use for anything of their own.

Airlines, hotels and local operators receive the traveler details necessary to make a booking you have asked us to make. We pass on what the booking requires and nothing else.

We do not sell your information, and we do not share it for anyone else's marketing.

Booking records are kept for as long as accounting and tax rules require. Inquiries that do not become bookings are kept so we can pick up the conversation where it left off, and are removed on request.

A specific retention period for inquiries is still to be confirmed by the office.

Write to us and we will tell you what we hold about you, correct it, or delete it. If you are in the European Union or the United Kingdom, those are rights you have under data protection law; if you are not, we will do it anyway.

Deleting information attached to a live booking may mean we can no longer run that booking, so we will say so before acting.

This site is not aimed at children, and we do not knowingly collect information from anyone under 13 except the names of travelers on a family booking made by an adult.

The site is served over an encrypted connection. Administrative access is limited to the office, and payment details are held by Stripe rather than by us. No website can promise perfect security, and we will not pretend otherwise.

If this policy changes, the date at the top changes with it.

Email info@reichbergtravel.com, telephone 718-436-1002, or write to Reichberg Travel, 1731 45th Street, Brooklyn, NY 11204.